Service Outage

[Resolved]  Email and collaboration degradation

ID: ITA0002800
Affected Service: Email and collaboration
Status: Ended
Begin: 06/05/2023 11:39:57 AM
End: 06/08/2023 06:05:08 AM

Closing Note:Multiple fixers for the impacted services have been deployed. No further incidents have been reported.

Update: 06/06/2023 12:26:46 PM - Mark Diaz : Impact has resumed. The following may be affected: Exchange Online - Users are unable to access Outlook on the web - Users may also experience issues with the search function in Outlook on the web, Outlook desktop client and the Outlook mobile application - Users may also experience issues using the Outlook mobile application Microsoft Teams - Users may have difficulties scheduling meetings and/or live events - Users may have trouble loading people profile cards - Users may have issues loading file lists - Users may not be able to create new teams & channels - Users may not be able to install apps - Users may have trouble issuing searches - Users may see delays in admin policy changes taking effect - Users might see errors when using messaging extensions - Users may not see up to date Presence information - Teams Graph APIs may be impacted - Assignments tab in Teams may not load - Teams Admin Center functionalities may not perform as expected

Update: 06/05/2023 02:21:11 PM - Mark Diaz : Issues with Outlook on the web have been resolved. Certain issues with Teams still persist.

Update: 06/05/2023 12:17:59 PM - Mark Diaz : Additional bulletins have been posted for the following services: Microsoft Teams - Users may have difficulties scheduling meetings and/or live events - Users may have trouble loading people profile cards - Users may have issues loading file lists - Users may not be able to create new teams & channels - Users may not be able to install apps - Users may have trouble issuing searches - Users may see delays in admin policy changes taking effect - Users might see errors when using messaging extensions. - Teams Graph APIs may be impacted SharePoint Online and OneDrive for Business - Users may be unable to use Search functionality

Description:
Some users may not be able to access Outlook via the web browser. The vendor is aware of this situation and is working on a fix.


If you experience any other issues, please contact the Division of IT Call Center at 305-348-2284.